Frequently Asked Questions

Do you have a question? We might already have the answer! Check below, and if you can’t find what you’re looking for, feel free to contact us, and we’ll be happy to assist you.

Can I return items?

Yes, you have 30 days from delivery to return the items.

Can I cancel my order?

If you wish to cancel your order, you can do so by sending us an email at info@firalli-perth.com. Don’t forget to include your order number in the email. Let us know as soon as possible. Once the order has been shipped, we can no longer cancel it.

Are there any restocking fees?

No, there are no restocking fees.

Do I have to pay for shipping?

No, we offer free shipping on all orders within Australia.

Contact information

Firalli Perth is operated by CHERRY ECOM LTD, a company registered in the United Kingdom.

Company Number: 15865514

Duns number: 232370947

Company address:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ

Phone: +44 7451267407

Email: info@firalli-perth.com

Business Hours: Monday to Friday, 8:00 AM - 6:00 PM AEST