Key Shipping Details:
G'day lovely customers! Here's how we get your gorgeous pieces from our store to your doorstep.
Cut-Off Times
Pop your order in before 3:00 PM AEST, and we'll start getting it ready that very day. Orders that come in after this time will be sorted the next business day.
How We Handle Your Order
It takes 1-2 business days (Monday through Friday) to process your items. We're quite particular about packaging everything properly - we want your new treasures to arrive in perfect condition!
Delivery Timeframes
Once we've handed your parcel over for delivery, you should receive it within 2-4 business days. We know how exciting it is waiting for a new delivery!
Shipping Costs
Here's some brilliant news - we cover all shipping costs! That's right, free shipping on everything.
If Things Get Held Up
Sometimes things don't go according to plan. If there are any hiccups with your delivery, we'll be sure to keep you updated. If you're worried about where your order might be, just drop us a line at info@firalli-perth.com.
When Things Aren't Quite Right
If your order arrives damaged or we've sent the wrong item (we're only human!), please email us at info@firalli-perth.com with your order details and a photo of the problem. We'll sort it out straight away.
Changed Your Mind?
If you need to cancel your order, please contact us before we've shipped it. Once it's on its way, we can't stop it, but you're welcome to return it when it arrives. Any questions at all about your delivery? We're always here to help, loves.
Contact information
Firalli Perth is operated by CHERRY ECOM LTD, a company registered in the United Kingdom.
Company Number: 15865514
Duns number: 232370947
Company address:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ
Phone: +44 7451267407
Email: info@firalli-perth.com
Business Hours: Monday to Friday, 8:00 AM - 6:00 PM AEST