We at Firalli Perth understand that sometimes things don't quite work out as planned. Here's what you need to know:
Return Timeframe: You've got 30 days from when your parcel arrives to decide if it's right for you.
Getting Your Money Back: Once we receive your returns, we'll process your refunds within 10 days, straight back to the original payment method.
Postage Costs: We do ask that you cover the return postage. Best to use a tracked service so we can all keep an eye on it.
No Hidden Fees: We don't charge any restocking fees - that wouldn't be fair, would we?
Want Something Different Instead? No worries! We're happy to arrange exchanges.
Damaged or Incorrect Items: If you've received something that's damaged or not what you ordered, please email us immediately at info@firalli-perth.com with the details and a photo of the issue. We promise to resolve the matter promptly - we wouldn't want you to be disappointed!
Exchanges: If you'd like a different size or colour, we're more than happy to arrange an exchange. Simply contact our customer service team, and we'll walk you through the process.
Non-Returnable Items: Remember please, items must be returned in their original condition with all tags attached. Anything showing signs of wear won't be eligible for a return, I'm afraid.
Do you have a question? Contact us using the details below.
Contact Information
Firalli Perth is operated by Intra Scale LLC, a company registered in the United States.
Company Number: 2025-001609723
DUNS Number: 136878674
Company Address:
30 N Gould St Ste R
Sheridan WY 82801
Phone: +61489941875
Email: info@firalli-perth.com
Business Hours: Monday to Friday, 8:00 AM - 6:00 PM AEST